Nextiva

Most commonly, businesses choose to have calls answered by Numa if the call is not answered or if the line is busy or not functioning. Do that: 

Setup Instructions

  1. From your Nexiva phone, dial *90 followed by the ten digit call forwarding number assigned to you by Numa (call forward if busy) and follow any prompts.
  2. Then, hang up, pick up the phone again, and dial *92 followed by the ten digit call forwarding number assigned to you by Numa (call forward if unanswered) and follow any prompts.
  3. Then, hang up, pick up the phone again, and dial *94 followed by the ten digit call forwarding number assigned to you by Numa (call forward if unreachable) and follow any prompts.

That's it! 

You can also set up Call Forwarding via the nextiva portal (www.nextiva.com) or by calling Customer Service at  (800) 285-7995.

How to Confirm It's Working

Call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.

Troubleshooting

Make sure you don't have an answering machine picking up your calls before they get forwarded.

If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.

Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.

Did this answer your question?