In order for Numa to text a customer back it needs to know the caller's phone number. Typically, when your business phone provider forwards a phone call to Numa that information is automatically passed to Numa. However, there are some providers don't do this automatically and may require you to change it.

Here is what a conversation might look like if you have this problem:

All of these voicemail messages are from a unique caller but that caller's phone number isn't being passed to Numa. The business's phone number is being passed through so all the messages are showing in a single conversation.

Common Providers with this issue

Google Voice

You'll need to log into your Google Voice account and make sure the following settings are off:

  1. "Screen calls" needs to be OFF
  2. "Show my Google Voice number as caller ID when forwarding calls" needs to be OFF.

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